There’s really no reason to overspend on a cell phone. People love great deals and in today’s advanced internet age, they no longer need to feel confined to a limited resource of cell phone inventory. Therefore, those looking to sell such phones venture to eBay, where sellers can connect with all those customers who are looking for great deals.
If you are an online seller, you need to protect your reputation because you will be facing a lot of competition.
Sellers should be primarily concerned with maintaining a high DSR (Detailed Seller Rating) as this is what previous customer’s dealings with you will show.
A weak DSR will make consumers less likely to buy from you. It’s as simple as that. As such, you need to put a lot of emphasis on pleasing customers with good customer service.
This will increase your reputation and improve your DSR ratings. How can you achieve good customer service?
Fast shipping of items, for example, would be one of the best ways to keep customers happy.
And, of course, only dealing with high-quality merchandise is advised, as this will reduce many complaints or dissatisfied customers.
You will also need to be prepared to handle customer inquiries about cheap phones.
This can do wonders for improving the perception of your business as a solid company to buy from.
What are some of these common questions and how can you find the answer? Here is a short list:
Question 1: Will this cheap phone work with my… phone number?
Solution: This problem is usually caused by the frequencies that the phone operates on and requires a bit of foresight on your part.
Ask the customer to provide the specific name of the network and plan, and then Google the name of that network with the term ‘frequency’ (for example, AT&T frequency), call the network, and provide the model number of the phone. This will give you the answer almost immediately.
Question 2: Will the TV function work on…?
Answer: This depends on the region of origin of the buyer and the phone in question. First go back to the cheap mobile phone product description and see if it is an analog signal receiver or if it works on DVB-T, ATSC or ISDB-T.
Then Google the frequency of the TV signal in the range of potential cheap mobile customers. This will reveal the answer.
Question 3: Can I put iPhone apps on this phone?
Answer: If it is not an iPhone, the answer will be no. iPhone apps run on the iOS operating system, just like Android apps run on Android and Windows APs run on Windows Mobile. However, there are plenty of Java applications out there that have a good chance of running on all cheap mobiles that usually run on Nucleus RTOS.
Question 4: Will this come with minutes/what contract will it work with?
Answer: No, it probably doesn’t come with minutes but you can use it with any network. If the phone you are listing is a cheap mobile from China, it will most likely come unlocked and the customer will have to provide their own SIM.
This can really be sold as a feature of the phone, as it allows the customer to choose who they give their money to and doesn’t bind them to a contract with a phone provider.
question 5; Does the phone have wifi?
Answer: The answer to this, like most answers, can be found in the phone’s instruction manual or in an online version of the manual found on the manufacturer’s website.
question 6; How can I put my own ringtones on the phone?
Answer: As long as you have your own ringtones, here are the steps you need to follow.
The first step is to put it in the phone, which is done by connecting the phone to the computer with a USB cable or by taking out the mini SD card or TF card, putting it in a reader, and then putting it in your computer.
Once this is done, it should show up as an external drive and the client should see a “music” folder where you can put the ringtone in question.
Once the files are on the phone, they can be selected as ringtones by going to the ‘profile’ menu and selecting ‘edit’ or by going to the ‘settings’ menu and selecting ringtone settings.
Question 6: How do I put files on the phone?
Answer: Please connect the phone to the computer with a USB cable, or take out the mini SD card or TF card, put it in a reader, and then put it in your computer.
Once this is done, it should show up as an external drive.
Question 7: How can I change the ringtone?
Answer: Go to ‘profile’ menu and select ‘edit’ or go to ‘settings’ menu and select ringtone settings.
Question 8: How do I make the battery last longer?
Answer: You will want to take care of it as well as possible. One of the easiest ways to ruin a battery would be to expose it to moisture or extreme temperatures.
Also, using the battery too often can degrade it. That means you may want to keep your phone plugged into a wall outlet whenever possible. And always keep your phone stored in a safe place, preferably in an approved case.
Another way to keep phones running longer is to reduce battery consumption. Some ways to do it include
* Reduce the time the screen is on with the sleep function
* Turn off Bluetooth when not in use
* Turn off WiFi function when not in use
* Reduce overall screen brightness
Answering such questions effectively will help your grades.
It is also recommended to review other sellers’ listings and see what positive and negative things customers are saying about them.
This will go a long way towards increasing your ability to come to the right conclusions about transferring your phone through eBay and providing great customer service while doing so.